Frequently Asked Questions
Frequently Asked Questions
Umbrella is a 100% cloud-delivered solution, usually deployed and configured in under 30 minutes.
Network: Point your DNS to resolve at 208.67.222.222
Devices: Install the lightweight Umbrella roaming client
For more advanced deployments, refer to the Umbrella documentation here. For deployment support services, contact Imatik at support@imatik.co.uk.
Umbrella is managed from a user-friendly dashboard.
Umbrella monitors all DNS requests that are being made from your network and devices. Therefore, Umbrella sees what applications and sites users are on. This is pushed into an easy-to-read report in the Umbrella dashboard called App Discovery.
Yes. You can set up daily, weekly or monthly reports to be as granular as you need.
Yes. Umbrella will connect to your AD so all reporting is taken from the user.
Yes, Imatik have engineers available to support the deployment of Cisco Umbrella. This is a chargeable service.
Just send an email to support@imatik.co.uk from the admin email that manages your Umbrella portal, and we will turn the service off.
Umbrella has a highly resilient network that boasts 100% uptime since 2006. Using Anycast routing, any of the 30 plus data centers across the globe are available using the same single IP address, so requests are transparently sent to the nearest, fastest data center and failover is automatic. Umbrella peers with more than 800 of the world’s top internet service providers.
If you’re unsure on which package best fits your needs, contact our team on support@imatik.co.uk.
If it's a billing issue, email Imatik on support@imatik.co.uk.
If it’s a technical issue, you can log a support ticket by emailing Cisco Umbrella at umbrella-support@cisco.com.
Imatik are a technology partner specialising in Cisco Security and Cisco Meraki. Visit Imatik's main site to learn more here.
No, Umbrella will do the opposite. Due to the number of data centres Cisco Umbrella has globally, in most cases your DNS resolutions are faster.
No. Once you have purchased your subscription, email support@imatik.co.uk and let us know, we'll migrate the trial configurations into your paid subscription.